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[Outlook] Recurring tasks changing to non-recurring tasks

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I work for a large company with a severely crippled version of Outlook (guessing it's the equivalent to 2010...not sure). I don't have access to many of the settings, beyond font size and color. In the last month, a new bug crept up. Recurring tasks, once marked complete, show up as non-recurring tasks. The category assigned to them, also falls off. Further, if I create a new recurring task, it also changes to non-recurring (usually within a minute or two) I'm sure the issue is with the other (proprietary in house) software we have that dovetails (syncs) with Outlook, but figured I'd ask here to see if anyone has ever come across this issue. In my firm, I am only allowed to call 'level one' ("have you tried rebooting and clearing your browser history"...LOL) and I'm guessing the issue is now at level three...which means I get to wait for a 'fix' anywhere between two days and nine months. Thanks!

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