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[WIN7] Laptop is a brick & a great heater

My daughter wants a new laptop because hers freezes & powers itself off all by itself. I need some help figuring out what those "svchost.exe" processes do. For instance, when I try to apply updates, it looks like its running, but one of the svchost.exe processes goes to 50%, and makes the system run very hot, and the fan comes on & stays on.. system never does anything after that.. no updates, no nothing. Just alot of heat & CPU cycles and nothing... What utility exists, for me to figure out what's inside that "svchost.exe' process that is spinning its wheels like this? I have the laptop tweaked & not loading any extra stuff, and we have current Virus scan loaded, and the DAT file is always up to date. - I shouldn't be full of viruses. My daugher had a piece or two of chocolate right next to the air-duct on the side of the laptop, and it was MOLTEN....

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