The screen picture is from a friends laptop. Its running Windows 7 Enterprise. As you can see, Windows Update is not able to search for new updates, and the error code that comes back is 8024800A.
I did a google search on that exact error code, and got nothing.
I have also looked into the event logs, but there are no Critical, Errors, or Warnings listed at all (I did clear all events before checking).
The other thing I did was to stop the Windows Update service, delete the file C:\Windows\WindowsUpdate.log and then re-start the service, as I wanted a clean log file.
Below is the code from that file. Not sure if it will help or not, but I figured I would post it just in case.
2013-03-2611:09:16:5331012120cAUTriggering AU detection through DetectNow API2013-03-2611:09:16:5331012120cAUTriggering Online detection (interactive)2013-03-2611:09:16:5331012c54AU#############2013-03-2611:09:16:5331012c54AU## START ## AU: Search for updates2013-03-2611:09:16:5331012c54AU#########2013-03-2611:09:16:5481012c54AU<<## SUBMITTED ## AU: Search for updates [CallId = {A7BA879E-6A86-4291-85A4-C23B3556BDC2}]2013-03-2611:09:16:5481012b9cAgent*************2013-03-2611:09:16:5641012b9cAgent** START ** Agent: Finding updates [CallerId = AutomaticUpdates]2013-03-2611:09:16:5641012b9cAgent*********2013-03-2611:09:16:5641012b9cAgent * Online = Yes; Ignore download priority = No2013-03-2611:09:16:5641012b9cAgent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"2013-03-2611:09:16:5641012b9cAgent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service2013-03-2611:09:16:5641012b9cAgent * Search Scope = {Machine}2013-03-2611:09:16:5791012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:16:5951012b9cMisc Microsoft signed: Yes2013-03-2611:09:16:8911012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901942013-03-2611:09:16:8911012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901942013-03-2611:09:16:8911012b9cMiscWARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x801901942013-03-2611:09:16:8911012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:16:9231012b9cMisc Microsoft signed: Yes2013-03-2611:09:17:0791012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901942013-03-2611:09:17:0791012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901942013-03-2611:09:17:0791012b9cMiscWARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x801901942013-03-2611:09:17:0791012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:17:1101012b9cMisc Microsoft signed: Yes2013-03-2611:09:17:5151012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:17:5471012b9cMisc Microsoft signed: Yes2013-03-2611:09:17:5781012b9cAgentChecking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab2013-03-2611:09:17:5781012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:2013-03-2611:09:17:6091012b9cMisc Microsoft signed: Yes2013-03-2611:09:17:7961012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:2013-03-2611:09:17:8271012b9cMisc Microsoft signed: Yes2013-03-2611:09:17:8271012b9cSetupChecking for agent SelfUpdate2013-03-2611:09:17:8271012b9cSetupClient version: Core: 7.6.7600.256 Aux: 7.6.7600.2562013-03-2611:09:17:8431012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:17:8591012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:0461012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901942013-03-2611:09:18:0461012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901942013-03-2611:09:18:0461012b9cMiscWARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x801901942013-03-2611:09:18:0461012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:18:0771012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:2021012b9cMiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901942013-03-2611:09:18:2021012b9cMiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901942013-03-2611:09:18:2021012b9cMiscWARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x801901942013-03-2611:09:18:2021012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:18:2331012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:3271012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:2013-03-2611:09:18:3581012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:3731012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:2013-03-2611:09:18:3891012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:6231012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:2013-03-2611:09:18:6541012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:6851012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:2013-03-2611:09:18:7171012b9cMisc Microsoft signed: Yes2013-03-2611:09:18:7951012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:2013-03-2611:09:18:8261012b9cMisc Microsoft signed: Yes2013-03-2611:09:19:0601012b9cSetupDetermining whether a new setup handler needs to be downloaded2013-03-2611:09:19:0601012b9cSetupSelfUpdate handler is not found. It will be downloaded2013-03-2611:09:19:0601012b9cSetupEvaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"2013-03-2611:09:19:0601012b9cSetupSetup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.2013-03-2611:09:19:0751012b9cSetupEvaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"2013-03-2611:09:19:1381012b9cSetupSetup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.2013-03-2611:09:19:1381012b9cSetupEvaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"2013-03-2611:09:19:2161012b9cSetupSetup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.2013-03-2611:09:19:2161012b9cSetupSelfUpdate check completed. SelfUpdate is NOT required.2013-03-2611:09:20:9941012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:2013-03-2611:09:21:0251012b9cMisc Microsoft signed: Yes2013-03-2611:09:21:1191012b9cMiscValidating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:2013-03-2611:09:21:1501012b9cMisc Microsoft signed: Yes2013-03-2611:09:21:1661012b9cPT+++++++++++ PT: Synchronizing server updates +++++++++++2013-03-2611:09:21:1661012b9cPT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx2013-03-2611:09:21:1661012b9cPTWARNING: Cached cookie has expired or new PID is available2013-03-2611:09:37:0151012b9cEEHndlrFATAL: GetHandlerID failed with error 0x8024800a2013-03-2611:09:37:0151012b9cEEHndlrFATAL: Parse failed with 0x8024800a 2013-03-2611:09:37:0151012b9cPTWARNING: PopulateDataStore failed: 0x8024800a2013-03-2611:09:37:0151012b9cPTWARNING: Sync of Updates: 0x8024800a2013-03-2611:09:37:0151012b9cPTWARNING: SyncServerUpdatesInternal failed: 0x8024800a2013-03-2611:09:37:0151012b9cAgent * WARNING: Failed to synchronize, error = 0x8024800A2013-03-2611:09:37:0311012b9cAgent * WARNING: Exit code = 0x8024800A2013-03-2611:09:37:0311012b9cAgent*********2013-03-2611:09:37:0311012b9cAgent** END ** Agent: Finding updates [CallerId = AutomaticUpdates]2013-03-2611:09:37:0311012b9cAgent*************2013-03-2611:09:37:0311012b9cAgentWARNING: WU client failed Searching for update with error 0x8024800a2013-03-2611:09:37:07810121154AU>>## RESUMED ## AU: Search for updates [CallId = {A7BA879E-6A86-4291-85A4-C23B3556BDC2}]2013-03-2611:09:37:07810121154AU # WARNING: Search callback failed, result = 0x8024800A2013-03-2611:09:37:07810121154AU # WARNING: Failed to find updates with error code 8024800A2013-03-2611:09:37:07810121154AU#########2013-03-2611:09:37:07810121154AU## END ## AU: Search for updates [CallId = {A7BA879E-6A86-4291-85A4-C23B3556BDC2}]2013-03-2611:09:37:07810121154AU#############2013-03-2611:09:37:07810121154AUNeed to show Unable to Detect notification2013-03-2611:09:37:07810121154AUSuccessfully wrote event for AU health state:02013-03-2611:09:37:07810121154AUSuccessfully wrote event for AU health state:02013-03-2611:09:42:0391012b9cReportREPORT EVENT: {A3FF4E0F-4D67-4041-B461-F4F7A8629BF8}2013-03-26 11:09:37:031-05001148101{00000000-0000-0000-0000-000000000000}08024800aAutomaticUpdatesFailureSoftware SynchronizationWindows Update Client failed to detect with error 0x8024800a.2013-03-2611:09:42:0541012b9cReportCWERReporter::HandleEvents - WER report upload completed with status 0x82013-03-2611:09:42:0541012b9cReportWER Report sent: 7.6.7600.256 0x8024800a 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged2013-03-2611:09:42:0541012b9cReportCWERReporter finishing event handling. (00000000)
What else can I try? Open to any suggestions.
If anyone needs more information, please let me know.
Thanks,
--Brian
--
============================
--Brian Plencner
E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail
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