Surface Pro 128GB retuned to MS 8:35 AM Monday 3/4 (Fedex Receipt) still not replaced/repaired after 12 full business day.
Calls/chats with 1st line support knows nothing can do nothing. CARE Team does nothing, referred to Tier 3 Support, nothing, Customer and Partner Team does nothing.
There seems to be no way to contact anyone who does anything, they just keep saying there checking.
Won't even answer question about when they will do something...... Friday will be 3 weeks.... Any ideas?
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- Bill
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