Surface 2 prompts you for the BitLocker recovery key when you restart the device
Symptoms
When you use a Surface 2 device, you are prompted to enter your BitLocker recovery key after you turn on or restart the device or you resume the device from the sleep state. These messages may be random or they may occur every time that you try to restore the device to operation.
Note These BitLocker-related messages are the only visible symptom. This problem does not affect your system in any other way.
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Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Microsoft is working on a solution that will be installed on Surface 2 devices through Windows Update. The planned release date is January 14, 2014. More information will be provided in this article when it is available.
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More information
To retrieve your BitLocker recovery key if you do not have it available, follow these steps: 1.Open a browser window on another trusted computer or mobile device.
2.Go to the following Windows website:
http://windows.microsoft.com/recoverykey
3.Sign in by using the same Microsoft account name and password that you use on your Surface 2 device.
For more information about this process, see BitLocker recovery keys: Frequently asked questions
Article ID: 2921482 - Last Review: December 31, 2013 - Revision: 1.0
http://support.microsoft.com/kb/2921482
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Wilders Security Forum Admin
Microsoft MVP - Consumer Security
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