As the title says, I am having an issue installing Microsoft Security Bulletin MS13-054: Vulnerability in GDI+ Could Allow Remote Code Execution (2848295).
When I would install it from Windows Update, I would get the error message and information shown in Picture #1.
I went ahead and found the web page for the actual bulletin, which, for reference is
https://technet.microsoft.com/en-us/security/bulletin/ms13-054
Looking at the list of Operating Systems, Programs, and so on, I find the area's that apply to my system. I'm running Windows 8 Pro x64, and I do have Office 2010 x64 with Service Pack 1 installed. So, the actual patches that apply to me are the ones that are in the red boxes in Picture #2 and Picture #3.
I then went ahead and downloaded the three patch files. The files I downloaded are listed below. We have the full name of the patch, and then the install file associated with the patch.
Security Update for Microsoft Office 2010 (KB2687276) 64-Bit Edition --> ogl2010-kb2687276-fullfile-x64-glb.exe
Security Update for Windows 8 for x64-based Systems (KB2835361) --> Windows8-RT-KB2835361-x64.msu
Security Update for Windows 8 for x64-based Systems (KB2835364) --> Windows8-RT-KB2835364-x64.msu
I first tried to install the patch for Office 2010. When I do, Windows tells me that the patch has already been installed (see Picture #4).
I then went and installed the patch for KB2835361. When I do, Windows tells me that the patch has already been installed (see Picture #5).
Finally, I went and installed the patch for KB2835364. When I do, Windows asks if I want to install the update. I answer "Yes", and it starts to install. At the end, I get a message says that it was not installed, as shown in Picture #6.
So, I then stopped the Windows Update Service, cleared my event logs, and finally deleted the file C:\Windows\WindowsUpdate.log.
I then re-started the Windows Update Service. Once things were up and running, I went ahead and ran the install again for KB2835364. Again, it failed, and I see the event log as shown in Picture #7.
I then went and looked at the WindowsUpdate.log, and here is the full section of the log for the install of this bulletin.
2013-07-1714:43:39:859885223ccMisc=========== Logging initialized (build: 7.8.9200.16604, tz: -0500) ===========2013-07-1714:43:39:859885223ccMisc = Process: C:\Windows\system32\wusa.exe2013-07-1714:43:39:859885223ccMisc = Module: C:\Windows\System32\wuapi.dll2013-07-1714:43:39:859885223ccCOMAPI----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------2013-07-1714:43:39:859885223ccCOMAPI - ServiceName = Windows Update Standalone Installer2013-07-1714:43:39:859885223ccCOMAPI - ScanFileLocation = C:\990d4bdfdc5da34bc3d2\wsusscan.cab2013-07-1714:43:39:957885223ccCOMAPI - Added scan package service, ServiceID = {96BDC7B6-31F4-4465-AC83-A4CE69C46030} Third party service2013-07-1714:43:39:958885223ccCOMAPI-------------2013-07-1714:43:39:958885223ccCOMAPI-- START -- COMAPI: Init Search [ClientId = wusa]2013-07-1714:43:39:958885223ccCOMAPI---------2013-07-1714:43:39:958885223ccCOMAPI-------------2013-07-1714:43:39:958885223ccCOMAPI-- START -- COMAPI: Search [ClientId = wusa]2013-07-1714:43:39:958885223ccCOMAPI---------2013-07-1714:43:39:874 98012e0MiscValidating signature for C:\Windows\SoftwareDistribution\ScanFile\96bdc7b6-31f4-4465-ac83-a4ce69c46030\Source.cab:2013-07-1714:43:39:874 98012e0Misc Microsoft signed: Yes2013-07-1714:43:39:957 98012e0DtaStorDefault service for AU is {7971F918-A847-4430-9279-4A52D1EFE18D}2013-07-1714:43:39:962 9801600Agent*************2013-07-1714:43:39:962 9801600Agent** START ** Agent: Finding updates [CallerId = wusa]2013-07-1714:43:39:962 9801600Agent*********2013-07-1714:43:39:962 9801600Agent * Online = Yes; Ignore download priority = No2013-07-1714:43:39:962 9801600Agent * Criteria = "DeploymentAction='Installation'"2013-07-1714:43:39:962 9801600Agent * ServiceID = {96BDC7B6-31F4-4465-AC83-A4CE69C46030} Third party service2013-07-1714:43:39:962 9801600Agent * Search Scope = {Machine}2013-07-1714:43:39:963 9801600Agent * Caller SID for Applicability: S-1-5-21-220463232-175254338-3496687295-10012013-07-1714:43:39:963885223ccCOMAPI<<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]2013-07-1714:43:40:124 9801600PT+++++++++++ PT: Synchronizing server updates +++++++++++2013-07-1714:43:40:124 9801600PT + Offline serviceId = {96BDC7B6-31F4-4465-AC83-A4CE69C46030}2013-07-1714:43:40:124 9801600PTWARNING: Cached cookie has expired or new PID is available2013-07-1714:43:41:590 9801600PT+++++++++++ PT: Synchronizing extended update info +++++++++++2013-07-1714:43:41:591 9801600PT + Offline serviceId = {96BDC7B6-31F4-4465-AC83-A4CE69C46030}2013-07-1714:43:41:630 9801600DnldMgrAdding revision ID 501 for update 2109E27A-B050-46C4-9123-8F241C065E29 to the lock revision cache.2013-07-1714:43:41:645 9801600Agent * Added update {8CD69D56-B07C-48F2-8614-961989C20297}.501 to search result2013-07-1714:43:41:645 9801600Agent * Found 1 updates and 57 categories in search; evaluated appl. rules of 126 out of 242 deployed entities2013-07-1714:43:41:646 9801600Agent*********2013-07-1714:43:41:646 9801600Agent** END ** Agent: Finding updates [CallerId = wusa]2013-07-1714:43:41:646 9801600Agent*************2013-07-1714:43:41:6478852230cCOMAPI>>-- RESUMED -- COMAPI: Search [ClientId = wusa]2013-07-1714:43:41:6508852230cCOMAPI - Updates found = 12013-07-1714:43:41:6508852230cCOMAPI---------2013-07-1714:43:41:6508852230cCOMAPI-- END -- COMAPI: Search [ClientId = wusa]2013-07-1714:43:41:6508852230cCOMAPI-------------2013-07-1714:43:43:639885223ccCOMAPI-------------2013-07-1714:43:43:639885223ccCOMAPI-- START -- COMAPI: Install [ClientId = wusa]2013-07-1714:43:43:639885223ccCOMAPI---------2013-07-1714:43:43:639885223ccCOMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No; Attempt close apps if necessary: No2013-07-1714:43:43:639885223ccCOMAPI - Updates in request: 12013-07-1714:43:43:639885223ccCOMAPI - ServiceID = {96BDC7B6-31F4-4465-AC83-A4CE69C46030} Third party service2013-07-1714:43:43:390 9801b90DnldMgr*********** DnldMgr: Copy update to cache [UpdateId = {2109E27A-B050-46C4-9123-8F241C065E29}.501] ***********2013-07-1714:43:43:390 9801b90DnldMgrAsking handler to generate non-range requests.2013-07-1714:43:43:390 9801b90HandlerGenerating request for CBS update 2109E27A-B050-46C4-9123-8F241C065E29 in sandbox C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e_ctc2013-07-1714:43:43:390 9801b90HandlerSelecting self-contained because update does not have express payload.2013-07-1714:43:43:390 9801b90HandlerSelected payload type is ptSelfContained2013-07-1714:43:43:390 9801b90HandlerDetected download state is dsStart2013-07-1714:43:43:390 9801b90HandlerAdding windows8-rt-kb2835364-x64.cab (entire file) to request list.2013-07-1714:43:43:390 9801b90HandlerRequest generation for CBS update complete with hr=0x0 and pfResetSandbox=0 2013-07-1714:43:43:515 9801b90MiscValidating signature for C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e_ctc\windows8-rt-kb2835364-x64.cab:2013-07-1714:43:43:546 9801b90Misc Microsoft signed: Yes2013-07-1714:43:43:546 9801b90DnldMgrAsking handler to generate non-range requests.2013-07-1714:43:43:546 9801b90HandlerGenerating request for CBS update 2109E27A-B050-46C4-9123-8F241C065E29 in sandbox C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e_ctc2013-07-1714:43:43:546 9801b90HandlerSelecting self-contained because update does not have express payload.2013-07-1714:43:43:546 9801b90HandlerSelected payload type is ptSelfContained2013-07-1714:43:43:546 9801b90HandlerDetected download state is dsHavePackage2013-07-1714:43:43:593 9801b90HandlerRequest generation for CBS update complete with hr=0x0 and pfResetSandbox=0 2013-07-1714:43:43:655 9801b90AgentBeginning install of conventional work item2013-07-1714:43:43:655885223ccCOMAPI - Updates to install = 12013-07-1714:43:43:655885223ccCOMAPI<<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]2013-07-1714:43:43:655 9801078Agent*************2013-07-1714:43:43:655 9801078Agent** START ** Agent: Installing updates [CallerId = wusa]2013-07-1714:43:43:655 9801078Agent*********2013-07-1714:43:43:655 9801078Agent * Updates to install = 12013-07-1714:43:43:671 9801078Agent * Title = Security Update for Windows (KB2835364)2013-07-1714:43:43:671 9801078Agent * UpdateId = {8CD69D56-B07C-48F2-8614-961989C20297}.5012013-07-1714:43:43:671 9801078Agent * Bundles 1 updates:2013-07-1714:43:43:671 9801078Agent * {2109E27A-B050-46C4-9123-8F241C065E29}.5012013-07-1714:43:43:768 9801078HandlerAttempting to create remote handler process as BRIAN-DESKTOP\Brian A. Plencner in session 12013-07-1714:43:43:803 9801078DnldMgrPreparing update for install, updateId = {2109E27A-B050-46C4-9123-8F241C065E29}.501.2013-07-1714:43:43:8063316924Misc=========== Logging initialized (build: 7.8.9200.16604, tz: -0500) ===========2013-07-1714:43:43:8063316924Misc = Process: C:\Windows\system32\wuauclt.exe2013-07-1714:43:43:8063316924Misc = Module: C:\Windows\SYSTEM32\wuaueng.dll2013-07-1714:43:43:8043316924Handler:::::::::::::2013-07-1714:43:43:8063316924Handler:: START :: Handler: CBS Install2013-07-1714:43:43:8063316924Handler:::::::::2013-07-1714:43:43:8093316924HandlerStarting install of CBS update 2109E27A-B050-46C4-9123-8F241C065E292013-07-1714:43:43:8103316924HandlerCBS session identity: 30311205_40607510512013-07-1714:43:43:8133316924HandlerCBS package identity: Package_for_KB2835364~31bf3856ad364e35~amd64~~6.2.1.12013-07-1714:43:43:8143316924HandlerInstalling self-contained with source=C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e\windows8-rt-kb2835364-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e\inst2013-07-1714:43:52:8723316 48HandlerFATAL: CBS called Error with 0x80073712, 2013-07-1714:43:53:2123316924HandlerFATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800737122013-07-1714:43:53:4843316924Handler:::::::::2013-07-1714:43:53:4843316924Handler:: END :: Handler: CBS Install2013-07-1714:43:53:4843316924Handler:::::::::::::2013-07-1714:43:53:530 9801078Agent*********2013-07-1714:43:53:530 9801078Agent** END ** Agent: Installing updates [CallerId = wusa]2013-07-1714:43:53:530 9801078Agent*************2013-07-1714:43:53:5308852230cCOMAPI>>-- RESUMED -- COMAPI: Install [ClientId = wusa]2013-07-1714:43:53:5308852230cCOMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)2013-07-1714:43:53:5308852230cCOMAPI - Reboot required = No2013-07-1714:43:53:5308852230cCOMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x802400222013-07-1714:43:53:5308852230cCOMAPI---------2013-07-1714:43:53:5308852230cCOMAPI-- END -- COMAPI: Install [ClientId = wusa]2013-07-1714:43:53:5308852230cCOMAPI-------------2013-07-1714:44:01:907885223ccCOMAPI----------- COMAPI: IUpdateServiceManager::RemoveService -----------2013-07-1714:44:01:907885223ccCOMAPI - ServiceId = {96bdc7b6-31f4-4465-ac83-a4ce69c46030}2013-07-1714:44:02:000885223ccCOMAPIIUpdateService removing volatile scan package service, serviceID = {96BDC7B6-31F4-4465-AC83-A4CE69C46030}2013-07-1714:44:02:000885223ccCOMAPIWARNING: ISusInternal::RemoveService failed, hr=80248014
These lines looked to be related to the issue
2013-07-1714:43:43:8143316924HandlerInstalling self-contained with source=C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e\windows8-rt-kb2835364-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\9590584bcf0059b63e16dfffdb72de2e\inst2013-07-1714:43:52:8723316 48HandlerFATAL: CBS called Error with 0x80073712, 2013-07-1714:43:53:2123316924HandlerFATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073712
So, I stopped the Windows Update service, deleted the WindowsUpdate.log file, as well as the directory "9590584bcf0059b63e16dfffdb72de2e", as well as all the files in it.
I re-started the service, and tried again, but I got the same error.
So, my question is, what do I try next to resolve this issue?
Thanks in advance for any help that can be offered.
--Brian
--
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--Brian Plencner
E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail
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