This problem started about a week or two ago. This is an old but simple program from the Win95 days. The closest I can find to it is PingPlotter Pro and it costs $200. I turned off the malware programs and disabled real time program protection on MSE A/V but this did not help. The problem is only on my Win7-64 HP desktop. It works OK on the Win8.1.1 laptop. I uninstalled it and reinstalled it from a very old downloads backup disk but this did not help.
I found the following two files in the Event Viewer.
Log Name: Application
Source: Application Error
Date: 8/7/2014 10:59:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
Faulting application name: NeoTrace.exe, version: 3.0.0.0, time stamp: 0x3a40f94b
Faulting module name: NeoTrace.exe, version: 3.0.0.0, time stamp: 0x3a40f94b
Exception code: 0xc0000005
Fault offset: 0x000bf284
Faulting process id: 0x504
Faulting application start time: 0x01cfb25023386099
Faulting application path: C:\Program Files (x86)\NeoTracePro\NeoTrace.exe
Faulting module path: C:\Program Files (x86)\NeoTracePro\NeoTrace.exe
Report Id: 60ef5b89-1e43-11e4-b2f6-b8975a17cbc3
Event Xml:
1000
2
100
0x80000000000000
2643184
Application
Owner-PC
NeoTrace.exe
3.0.0.0
3a40f94b
NeoTrace.exe
3.0.0.0
3a40f94b
c0000005
000bf284
504
01cfb25023386099
C:\Program Files (x86)\NeoTracePro\NeoTrace.exe
C:\Program Files (x86)\NeoTracePro\NeoTrace.exe
60ef5b89-1e43-11e4-b2f6-b8975a17cbc3
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log Name: Application
Source: Windows Error Reporting
Date: 8/7/2014 11:03:10 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
Fault bucket 4947654, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: NeoTrace.exe
P2: 3.0.0.0
P3: 3a40f94b
P4: NeoTrace.exe
P5: 3.0.0.0
P6: 3a40f94b
P7: 000bf284
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\temp\AppData\Local\Temp\WERD6E9.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\temp\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NeoTrace.exe_f7465625cb8e37ba378a9193c86a3334fa75ccc_0b33e2fa
Analysis symbol:
Rechecking for solution: 0
Report Id: efb09597-1e43-11e4-b2f6-b8975a17cbc3
Report Status: 0
Event Xml:
1001
4
0
0x80000000000000
2643200
Application
Owner-PC
4947654
5
BEX
Not available
0
NeoTrace.exe
3.0.0.0
3a40f94b
NeoTrace.exe
3.0.0.0
3a40f94b
000bf284
c0000005
00000008
C:\Users\temp\AppData\Local\Temp\WERD6E9.tmp.WERInternalMetadata.xml
C:\Users\temp\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_NeoTrace.exe_f7465625cb8e37ba378a9193c86a3334fa75ccc_0b33e2fa
0
efb09597-1e43-11e4-b2f6-b8975a17cbc3
0
Any ideas?
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